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Privacy Policy

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EZAV Media Privacy Policy

Effective Date: [Insert Date]

EZAV Media (“EZAV Media,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect information when you visit our websites, use our services, purchase tickets or products, communicate with us, or otherwise interact with EZAV Media (collectively, the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy.

1) Information We Collect

We may collect the following categories of information:

A. Information You Provide Directly

  • Contact information: name, email address, phone number, mailing address

  • Account information: login credentials (if you create an account)

  • Transaction information: ticket purchases, order details, billing/shipping information (payment card data is typically processed by our payment providers, not stored by us)

  • Customer support and communications: messages, emails, chat content, call recordings or voicemails (where permitted), and other information you share with us

  • Marketing preferences: subscription status, communication opt-ins/opt-outs

B. Information Collected Automatically

  • Device and usage data: IP address, browser type, device identifiers, operating system, pages visited, links clicked, time on site, referring URLs

  • Cookies and tracking technologies: cookies, pixels, tags, and similar technologies used for analytics, advertising, and site functionality

C. Information From Third Parties

  • Payment processors: confirmation of payment and transaction status

  • Ticketing, ecommerce, and platform partners: order and fulfillment information

  • Advertising/analytics partners: performance and attribution data

  • Social media platforms: interaction data if you engage with us on those platforms (subject to their policies)

2) How We Use Your Information

We use information we collect for purposes including:

A. Providing and Operating the Services

  • Fulfill ticket and merchandise orders

  • Provide customer support and respond to requests

  • Manage accounts and authenticate users

  • Process refunds, chargebacks, and disputes

B. Communications and “Call Matching”

We may use your information to contact you by phone calls, SMS/text messages, email, and/or other messaging channels for:

  • Customer service and order-related notices

  • Event updates and operational announcements

  • Confirmations, reminders, and follow-ups

  • Call matching / lead matching: associating an inquiry (such as a call, form submission, or message) with your profile or prior interactions so we can follow up and provide relevant assistance

C. Advertising and Marketing

  • Send promotional messages and advertising about events, tickets, merchandise, services, and offers

  • Run interest-based advertising and measure campaign effectiveness

  • Personalize content, recommendations, and promotions

You can opt out of marketing communications at any time as described in Section 6.

D. Analytics, Improvement, and Security

  • Monitor and improve site performance and user experience

  • Understand usage trends and measure engagement

  • Detect, prevent, and investigate fraud, abuse, security incidents, or technical issues

  • Enforce our terms and protect our rights and users

E. Legal and Compliance

  • Comply with laws, regulations, lawful requests, and legal processes

  • Maintain records required by law and internal policies

3) How We Share Your Information

We do not sell your personal information in the traditional sense. We may share information as follows:

A. Service Providers and Vendors

We may share information with third parties that help us operate our business, such as:

  • Payment processors

  • Ticketing and ecommerce platforms

  • Hosting providers

  • Analytics providers

  • Advertising and marketing partners

  • Communication providers (email/SMS/voice/call tracking)

  • Customer support tools

These providers are permitted to use information only to perform services for us (subject to contractual limitations).

B. Advertising and Analytics Partners

We may share certain device/usage data with advertising and analytics partners to:

  • Deliver ads

  • Measure ad performance

  • Attribute purchases or conversions

  • Build and improve audiences (where permitted)

C. Business Transfers

If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.

D. Legal, Safety, and Rights Protection

We may disclose information if required to do so by law or if we believe disclosure is necessary to:

  • comply with legal obligations

  • protect our rights and property

  • protect user safety or public safety

  • investigate fraud or security issues

4) Cookies and Tracking Technologies

We use cookies and similar tracking technologies for:

  • Site functionality and preferences

  • Analytics and performance measurement

  • Advertising, including interest-based advertising

You can control cookies through your browser settings and, where available, our cookie banner/preferences tool. Disabling cookies may limit certain features of the Services.

5) Data Retention

We retain personal information for as long as necessary to:

  • provide the Services

  • maintain business records

  • comply with legal obligations

  • resolve disputes

  • enforce agreements

Retention periods vary based on the type of data and purpose.

6) Your Choices and Rights

A. Marketing Opt-Out

  • Email: use the unsubscribe link in our emails

  • SMS/Text: reply STOP (or as instructed in the message)

  • Calls: tell us during the call or contact us using the information below

Even if you opt out of marketing, we may still send transactional or service-related messages (e.g., order confirmations, event changes, security alerts).

B. Access, Correction, Deletion

Depending on your location and applicable law, you may request:

  • access to the personal information we hold

  • correction of inaccurate data

  • deletion of certain information

  • information about our disclosures and processing

To submit a request, contact us using Section 11. We may need to verify your identity.

C. Do Not Track

Some browsers offer “Do Not Track” signals. Our Services may not respond to all such signals in a uniform way.

7) California Privacy Notice (CCPA/CPRA)

If you are a California resident, you may have rights to:

  • know what personal information we collect, use, disclose, and share

  • request deletion

  • request correction

  • opt out of certain “sharing” of information for cross-context behavioral advertising (as defined by California law)

  • not be discriminated against for exercising your rights

Categories collected: identifiers (name, email, phone), commercial information (purchases), internet activity (usage data), approximate location (from IP), and inferences (preferences based on interactions).
Purposes: described in Section 2.
Disclosures: described in Section 3.

To exercise rights, contact us (Section 11). If we offer a “Do Not Sell or Share My Personal Information” link, you may use it to opt out of covered sharing.

8) Text Messages and Calling (Important)

By providing your phone number, you acknowledge and agree that EZAV Media may contact you at that number for customer service, informational, and marketing/advertising purposes, including via autodialed or prerecorded calls and text messages where permitted by law, unless you opt out.

Message and data rates may apply. Message frequency may vary. You can opt out of SMS by replying STOP.

9) Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no security method is perfect, and we cannot guarantee absolute security.

10) Children’s Privacy

Our Services are not directed to children under 13 (or under 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe a child has provided information, contact us to request deletion.

11) Contact Us

If you have questions, requests, or complaints regarding this Privacy Policy or our privacy practices, contact:

EZAV Media
Email: [Insert Privacy Email]
Phone: [Insert Phone]
Address: [Insert Business Address]

12) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy with a revised “Effective Date.” Your continued use of the Services after changes means you accept the updated policy. We reserve the right to change this Privacy Policy at any time.